HARRISONBURG, VA (Rocktown Now) — Accidents happen when you least expect them, and knowing what to do in those first crucial moments can make all the difference. Harrisonburg Collision Center is here to help you navigate the claims process, even if you don’t choose us for your repairs. Here’s how to protect yourself and get your car back on the road with minimal stress:

At the Scene: Information is Key

· Gather Evidence: Take clear photos of the damage, the accident scene, and any involved vehicles, if it’s safe and possible to do so.

· Exchange Information: Exchange contact details, insurance info, and driver’s license numbers with the other party.

· Call the Police: Obtain a police report for official documentation, even for minor accidents. Someone is always at fault, so getting it in writing before you leave the scene, can make the process with your insurance company much smoother.

· Before leaving the scene: Make sure you understand the situation, whose at fault and what next steps should be. Don’t leave until you have all of your questions answered.

Handling the Insurance Process

· Be Proactive: Review your policy and make sure you know what’s covered. Your policy outlines what you can expect from your insurance company. You pay for it, and you own the policy, so get familiar with what it is you are paying for.

· Call Your Resources: If you’re unsure about the next steps, your agent, or your trusted repair facility can guide you.

· Use Your Insurance Card: There should be a contact on your insurance card for the proper contacts. If you’re hesitant, your agent is a valuable resource.

· If You’re At Fault, Report the Incident Promptly: Make a claim to your insurance company as soon as possible.

· If You’re Not At Fault: Sometimes it’s smart to wait and let the other driver’s insurance company take the lead, unless they are slow to reply, and immediate transportation becomes a need. If the process is not moving along at an ideal pace, you should go ahead and make a claim with your insurance company.

What If It’s Not Another Vehicle?

· Hit a Fence, Tree, Lamppost, etc?: Call 911 immediately for a report, then contact your insurance to get the claims process started.

Choosing a Repair Shop: Your Right, Your Choice

· Towing: Have your car towed to the repair shop of your choice. It’s always your choice.

· Do Your Research: Before an accident happens, ask your insurance agent for recommendations. Look for a facility with modern equipment and certified technicians. Hopefully you won’t need one, but you should educate yourself about your options.

The Myth About Repairs

· Your Car Can Be Like New: It’s a common misconception that a wrecked car is never the same. With the right repair facility, your car can be restored to factory standards, ensuring it’s safe and reliable for the long haul.

At Harrisonburg Collision Center, we’re committed to helping you through every step of the repair process. From filing a claim to finding the right repair shop, we’ve got your back—no matter who you choose to fix your car. Stop by or give us a call anytime for expert advice and peace of mind. Keep an eye out for our brand new website!